See below the most frequently asked questions.
Is your question not listed here? Our customer service team is available 24/7 to help you with anything you need.
📩 Contact us at hello@intomisi.com
PRODUCT
What is the Intomisi® Couples Pillow designed for?
What is the Intomisi® Couples Pillow designed for?
Our pillow is designed to enhance comfort, closeness, and connection between partners. It supports natural body alignment and helps reduce strain, making intimate moments or relaxation time more effortless and enjoyable.
What makes this pillow unique?
What makes this pillow unique?
It’s ergonomically shaped at a 27° angle, designed to relieve pressure while improving comfort and physical connection. The high-density foam adjusts to your body, offering both stability and softness.
What materials are used?
What materials are used?
Each Intomisi® Couples Pillow is crafted with certified high-density memory foam (EN 62321-3-1:2014 standard) for lasting support and comfort.
Our outer covers are made from premium, skin-friendly fabrics designed to feel soft, breathable, and durable:
- Dark Gray — Available in sweatshirt fabric and milk silk (a silky, smooth blend that stays cool to the touch)
- Light Gray — Sweatshirt fabric (soft, slightly textured, cozy)
- Burgundy — Milk silk (luxuriously smooth, breathable, and stretchable)
All covers are removable and machine-washable, ensuring long-term freshness and comfort.
Is it discreet?
Is it discreet?
Yes — every Intomisi® Couples Pillow comes in plain packaging with no labels or branding. Your privacy and comfort are always our priority.
Does it come in different colors?
Does it come in different colors?
Yes — the Intomisi® Couples Pillow is available in three elegant shades to suit any bedroom aesthetic:
- Midnight Charcoal – sleek, modern, and timeless
- Deep Rose – warm, romantic, and inviting
- Misty Cloud – soft, neutral, and calming
Each cover is crafted from premium, skin-friendly fabric and designed to complement your space while enhancing comfort and closeness.
SHIPPING
How long does delivery take?
How long does delivery take?
Orders are processed within 1–2 business days. Standard delivery is typically 5–10 business days.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
Yes, as long as your order hasn’t shipped yet.
Please email us at hello@intomisi.com as soon as possible with your updated details, and our team will make the changes for you.
Where can I track my order?
Where can I track my order?
Once your order ships, you’ll receive a tracking link by email.
RETURNS
What is your return policy?
What is your return policy?
We offer a 30-day return policy. You have 30 days after receiving your item to request a return.
How do I start a return?
How do I start a return?
Please email us at hello@intomisi.com with your order number and reason for return (within 60 days of delivery).
Our team will guide you through the process step by step.
When will I be refunded?
When will I be refunded?
Once your return is received and inspected, we’ll notify you of approval. Refunds are automatically processed to your original payment method. Please note, your bank may take a few business days to post it.
CARE FOR YOUR PILLOW
Is washing at 30°C enough?
Is washing at 30°C enough?
Yes. Washing the pillow cover at 30°C (86°F) with a gentle cycle is more than enough to keep it clean and hygienic. Our fabrics are lab tested and OEKO-TEX® certified, meaning they are safe for sensitive skin even at lower wash temperatures.
How do I wash the pillow cover?
How do I wash the pillow cover?
Remove the cover and wash at 30°C / 86°F on a gentle cycle with mild detergent. Air dry flat to keep the fabric soft and durable.
Can I wash the pillow itself?
Can I wash the pillow itself?
No. The memory foam core should not be machine washed. Simply spot clean with a damp cloth if needed.